Privacy Policy & Data Protection Notice

This Privacy Notice ("Notice") explains how PIPS LABS LTD ("we," "us," or "our") handles personal data collected from our customers, in compliance with relevant data protection laws. This Notice covers personal data that we manage directly or through third-party organizations acting on our behalf.

PERSONAL DATA:

In this Notice:

"Customer" refers to an individual who (a) has contacted us to inquire about our goods or services, or (b) may have or has entered into a contract with us for the provision of our goods or services.

"Personal data" means information, whether true or not, about a customer who can be identified (a) from that data, or (b) from that data in combination with other information that we possess or are likely to have access to.

EXAMPLES OF PERSONAL DATA

Depending on your interactions with us, the personal data we may collect includes your name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, photograph, employment information, and financial information.

PURPOSES FOR COLLECTION, USE, AND DISCLOSURE

We collect and use your personal data for various purposes, including but not limited to:

Fulfilling our contractual obligations to you;

• Verifying your identity;
• Managing your relationship with us;
• Processing payments and transactions;
• Complying with legal and regulatory requirements;
• Handling customer service inquiries and feedback;
• Facilitating business operations and improving our services.

We may also share your personal data with third-party service providers, agents, and other organizations we have engaged to perform any of the above functions on our behalf.

WITHDRAWAL OF CONSENT

Your consent for the collection, use, and disclosure of your personal data remains valid until you withdraw it in writing. You can withdraw your consent at any time by contacting our Data Protection Officer via the contact details provided below.

Upon receiving your written request to withdraw consent, we will require a reasonable period to process your request and inform you of any potential consequences, including how it may affect our ability to continue providing our services to you. Generally, we aim to process such requests within thirty (30) business days.

While we respect your decision to withdraw consent, please note that depending on the nature and scope of your request, we may not be able to continue providing our goods or services to you. We will inform you if this is the case. If you wish to revoke your withdrawal of consent, please notify us in writing.

Withdrawal of consent does not affect our right to continue collecting, using, and disclosing personal data where such actions are permitted or required by law.

ACCESS AND CORRECTION REQUESTS

If you would like to (a) request access to a copy of the personal data we hold about you or information about how we use or disclose your personal data, or (b) request a correction or update to any of your personal data, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below

We may charge a reasonable fee for an access request. If so, we will inform you of the fee before processing your request.

We strive to respond to your request as promptly as possible, typically within thirty (30) business days. If we are unable to respond within this timeframe, we will notify you in writing of the extended time needed. If we cannot provide you with the requested personal data or make the requested correction, we will generally explain the reasons, unless we are not required to do so under applicable data protection laws.

ACCURACY OF PERSONAL DATA

We rely on the accuracy of the personal data you provide. Please inform us of any changes to your personal data to ensure that our records remain accurate, complete, and up-to-date.

RETENTION OF PERSONAL DATA

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, and internal requirements. After this period, personal data will be securely destroyed or anonymized.

TRANSFERS OF PERSONAL DATA OUTSIDE OF THE UK

If your personal data is transferred to countries outside of the United Kingdom, we will implement adequate measures to ensure that your data receives a comparable level of protection to that provided under UK data protection laws.

DATA PROTECTION OFFICER

For any inquiries or feedback regarding our data protection practices, or if you wish to make a request, please contact:

PIPS LABS LTD.

Email Address: support@cryptopips.com

Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM

CHANGES TO THIS NOTICE

We may update this Notice from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email or other means.

GOVERNING LAW

This Notice is governed by and interpreted in accordance with the laws of the United Kingdom.